![Zara Todd on Twitter: "So @LNER really need to work on their customer service. below is the first response I've received to my complaint in this thread @transportforall @Tanni_GT @DavidHorne #SorrySeemsToBeTheHardestWord… https://t.co/VtmckRISjT" Zara Todd on Twitter: "So @LNER really need to work on their customer service. below is the first response I've received to my complaint in this thread @transportforall @Tanni_GT @DavidHorne #SorrySeemsToBeTheHardestWord… https://t.co/VtmckRISjT"](https://pbs.twimg.com/media/DvCUeBOWkAE-v3-.jpg)
Zara Todd on Twitter: "So @LNER really need to work on their customer service. below is the first response I've received to my complaint in this thread @transportforall @Tanni_GT @DavidHorne #SorrySeemsToBeTheHardestWord… https://t.co/VtmckRISjT"
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PDF) The influence of belonging to virtual brand communities on consumers' affective commitment, satisfaction and word-of-mouth advertising: The ZARA case
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